Shipping Policy

Last updated: August 2026

We ship kyuik worldwide, on our terms. Here's exactly how that works.

Where we ship

We aim to ship globally. In practice, availability is shown at checkout: if your country isn't selectable there, we don't currently ship to it.

We reserve the right to add, restrict, or temporarily turn off shipping to any country or region at any time and without notice, for reasons including carrier availability, customs restrictions, cost, or demand.

Processing & dispatch

kyuik is currently sold as a pre-order: your card is charged in full at checkout, and the current batch ships early–mid September as production wraps. Ship dates for future batches or in-stock items will be shown on the product page and at checkout.

Once your order ships, you'll get a confirmation email with tracking.

Shipping costs

Shipping costs are calculated at checkout based on your destination and order details.

Customs, duties & import taxes

For orders shipped outside Australia, your country may charge customs duties, import taxes, or brokerage fees on arrival. These are set by your local customs authority, are outside our control, and are your responsibility as the buyer, unless clearly stated as included at checkout.

Delays & carrier issues

Once a package leaves us, delivery timing is in the carrier's hands, and delays can happen — customs processing, peak periods, weather, and local network issues are all outside our control. If tracking looks stuck or a package hasn't arrived, email us and we'll chase it up with the carrier on your behalf.

Delivery address

You're responsible for entering a complete and correct shipping address at checkout. If a package is delayed, returned, or lost because of an incorrect or incomplete address, we'll help however we can, but re-shipping costs may fall to you.

Our right to cancel

Occasionally an order can't reasonably be fulfilled — the destination is no longer a market we ship to, a carrier won't service the address, customs restrictions apply, or the shipping cost turns out to be unworkable at the price charged. If that happens, we'll cancel the order and refund you in full, and email you to let you know.

Questions

Email info@kyuik.com with your order number and we'll sort it out.